Grievance Redress
System.

Submit complaints securely and track their status with ease.

Report Now Track Status

Your trust matters. We ensure your grievances are handled confidentially and efficiently.

Why Choose Our Grievance Redress System?

We provide a transparent, efficient, and user-friendly platform to ensure your voice is heard.

Secure & Confidential

Your information is protected with bank-level encryption and handled with complete confidentiality.

Real-Time Tracking

Monitor your grievance status 24/7 with live updates and transparent progress tracking.

Instant Notifications

Receive timely alerts via email and SMS about every update on your complaint.

Easy Submission

File your grievance in minutes with our user-friendly form and attach supporting documents.

Expert Support

Dedicated team of professionals ready to assist you throughout the resolution process.

Fast Resolution

Streamlined process ensures your concerns are addressed promptly and effectively.

Frequently Asked Questions

Find answers to common questions about our grievance redress system.

How do I submit a grievance?
You can easily submit a grievance by clicking the "Report Now" button at the top of the page. You will be guided through a simple form where you can provide details and attach supporting evidence.
How can I track my grievance status?
Click on "Track Status" and enter your unique reference number provided during submission to view real-time updates on your case.
How long does it take to resolve a grievance?
Resolution times vary depending on complexity, but our standard protocol ensures initial review within 24 hours and aims for complete resolution within 7-14 business days.
Is my information kept confidential?
Absolutely. We utilize end-to-end encryption. Your identity and the details of your grievance are only accessible to the dedicated safeguard officers assigned to your case.
Can I submit grievances anonymously?
Yes, our platform supports anonymous submissions. However, providing contact information allows us to communicate updates and ask clarifying questions if needed.
What types of grievances can I submit?
You can submit any complaints related to workplace conduct, compliance violations, service delivery issues, or general safety concerns.
Will I be notified about updates?
Yes, if you provided contact information, you will receive automated SMS and email alerts whenever the status of your grievance changes.
What if I'm not satisfied with the resolution?
If you are unsatisfied, you have the option to appeal the decision within 15 days of closure. An independent committee will review appealed cases.